Responsibilities

Provide phone support and service to customers (hotels in Israel and internationally)

Diagnose technical issues, document cases, and guide users toward effective solutions

Deliver training and ongoing guidance to customers on proper system usage (both remotely and on-site at the customer’s location)

Collaborate closely with internal teams, including QA testers, developers, and product managers, to ensure comprehensive customer support

Work from our company offices, full-time, Sunday–Thursday, 08:30–17:30