Description
We are seeking a service-oriented, hardworking IT Support Specialist to join our IT team in Israel. You will handle Tier-1 helpdesk tickets, providing first-level support to employees via in-person, phone, and remote assistance.
Key Responsibilities:
Resolve hardware, software issues .
Manage ticketing and inventory systems.
Support laptops, desktops, network printers, video conferencing equipment, and basic office network issues.
Facilitate IT onboarding/offboarding processes and maintain IT inventory.
Plan oversee and perform projects (e.g. upgrades, hardware/software installations)
Full IT Support for the company computerized systems during its life cycle management stages.
Responsible for user training and feedback
Requirements
2+ years of IT Support/Help Desk experience from a Tech organization.
Fluent in English, with strong verbal and written communication skills- Must!
knowledge of Microsoft OS: Servers + Clients.
Strong troubleshooting skills for hardware, software, and network issues.
Hands on Knowledge with networking Cisco environment.
Basic networking troubleshooting knowledge.
High customer service orientation.
Active Directory
MCSA- An Advantage