Priority Software is a global leader in developing innovative and flexible ERP solutions for small and medium-sized businesses. With over 30 years of experience, Priority has built a customizable ERP system for the hospitality and tourism industry, helping hotels streamline operations and accelerate business growth.

Role Overview

We are looking for a Customer Support Representative to join our professional Support team. In this role, you will provide high-quality service and technical support to our customers – hotels in Israel and abroad – and serve as a key link between our clients and internal teams.

Responsibilities

Provide phone support and service to customers (hotels in Israel and internationally)

Diagnose technical issues, document cases, and guide users toward effective solutions

Deliver training and ongoing guidance to customers on proper system usage (both remotely and on-site at the customer’s location)

Collaborate closely with internal teams, including QA testers, developers, and product managers, to ensure comprehensive customer support

Work from our company offices, full-time, Sunday–Thursday, 08:30–17:30